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There was a problem with your single sign-on account. Please sign out of all Microsoft Dynamics 365 apps and sign in again.If this continues, have your administrator contact Microsoft Support with client session ID

There was a problem with your single sign-on account. Please sign out of all Microsoft Dynamics 365 apps and sign in again. If this continues, have your administrator contact Microsoft Support with client session ID

Omnichannel for Customer Service
Agent Login  Issue 

Solution : 

Troubleshoot issues in Omnichannel for Customer Service | Microsoft Docs this is an error related to authentication and the security settings in the organization. This is issue is most commonly caused by security defaults. In order to resolve this error please:
Check if Security Defaults is turned on. If it is turned on, the agent should have the right authentication set up. Alternatively, Security Defaults can be switched off if it is not required.
To learn more about Security Defaults, see the topic What are security defaults?
If your tenant is configured with Azure Security Defaults, make sure your users have multi-factor authentication set up on their accounts. Otherwise, they might run into a single sign-on error. To learn more about Azure Security defaults, see What are security defaults ?




Disabled Security Defaults and perform the testing to make sure its working.

Configuration To Disable Security Defaults



And Its started working





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