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How to Integrate WhatsApp with Dynamics 365 Omni Channel – On Trial Pre Requisites a.        Trail Environment with Customer Service Enabled, Preferably Netherlands as Location Ref : https://docs.microsoft.com/en-us/dynamics365/omnichannel/try-channels b.        Twilio Trial Account Ref : https://www.twilio.com/docs/usage/tutorials/how-to-use-your-free-trial-account#sign-up-for-your-free-twilio-trial Let’s Start the Configuration! Configuration: Dynamics 365 Channel Integration Framework - V2 1.        Go to dynamic 365 administration center via below link after logging to trial account https://port.crm4.dynamics.com/G/Applications/Index.aspx 2.        Make Sure Channel Integration Framework in Enabled, like in below screen shot else, configure it . By default, this should have enabled. Configuration: Omnichannel for Custo...